Privacy Policy
This privacy policy describes how Northstar Vehicle Services collects, uses, and protects personal information gathered through our online platform. By using our site, you agree to the terms outlined in this policy.
Northstar Vehicle Services, located at 5000 Argentia Road, Suite #205, Mississauga, Ontario, L5N 2K1, Canada, is the data controller responsible for processing personal information collected via this service.
Information We Collect
We collect information you provide directly to us. For example, we collect information when you fill out a form, request information about our automotive services (such as vehicle maintenance, repair, pre-purchase inspections, driving advice, seasonal preparation, diagnostics, fluid changes, or tire services), schedule an appointment, communicate with us, or otherwise interact with our site. The types of information we may collect include your name, email address, phone number, vehicle details (make, model, year, VIN), and any other information you choose to provide.
We may also automatically collect certain information about your use of our online platform, including:
- Log Information: We may log information about your visits, such as the type of browser you use, access times, pages viewed, your IP address, and the page you visited before navigating to our site.
- Device Information: We may collect information about the computer or mobile device you use to access our service, including hardware model, operating system and version, and unique device identifiers.
- Information Collected by Cookies and Other Tracking Technologies: We use various technologies to collect information, and this may include sending cookies to your computer or mobile device. Cookies are small data files stored on your hard drive or in device memory that help us improve our site and your experience, see which areas and features of our site are popular, and count visits. We may also collect information using web beacons (also known as "tracking pixels"). Web beacons are electronic images that may be used in our service or emails and help deliver cookies, count visits, understand usage and campaign effectiveness.
How We Use Information
We may use the information we collect for various purposes, including to:
- Provide, maintain, and improve our automotive services;
- Process transactions and send you related information, including confirmations and invoices;
- Send you technical notices, updates, security alerts, and support and administrative messages;
- Respond to your comments, questions, and requests, and provide customer service;
- Communicate with you about services, offers, and events offered by Northstar Vehicle Services and others, and provide news and information we think will be of interest to you;
- Monitor and analyze trends, usage, and activities in connection with our online platform;
- Detect, investigate, and prevent fraudulent transactions and other illegal activities and protect the rights and property of Northstar Vehicle Services and others;
- Personalize and improve our online platform and provide advertisements, content, or features that match user profiles or interests;
- Carry out any other purpose described to you at the time the information was collected.
Legal Basis for Processing
We process personal information based on several legal grounds:
- To perform a contract with you or take steps at your request prior to entering into a contract, such as providing a service quote or booking an appointment.
- Based on your consent, which you can withdraw at any time.
- Where necessary to comply with a legal obligation.
- Where necessary for our legitimate interests or the legitimate interests of a third party, provided your fundamental rights do not override those interests. Examples of legitimate interests include improving our services, marketing our services (where not requiring consent), and preventing fraud.
Data Retention
We retain personal information for as long as necessary to fulfill the purposes for which we collected it, including for the purposes of satisfying any legal, accounting, or reporting requirements. To determine the appropriate retention period for personal data, we consider the amount, nature, and sensitivity of the personal data, the potential risk of harm from unauthorized use or disclosure of your personal data, the purposes for which we process your personal data and whether we can achieve those purposes through other means, and the applicable legal requirements.
Sharing of Information
We may share information about you as follows or as otherwise described in this privacy policy:
- With vendors, consultants, and other service providers who need access to such information to carry out work on our behalf;
- In response to a request for information if we believe disclosure is in accordance with any applicable law, regulation, or legal process, or as otherwise required by any applicable law;
- If we believe your actions are inconsistent with our user agreements or policies, or to protect the rights, property, and safety of Northstar Vehicle Services or others;
- In connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business by another company;
- With your consent or at your direction.
We may also share aggregated or de-identified information, which cannot reasonably be used to identify you.
Security of Information
We take reasonable measures to help protect information about you from loss, theft, misuse, and unauthorized access, disclosure, alteration, and destruction.
Your Data Protection Rights
Subject to applicable law, you have certain rights regarding your personal information. These may include the right to:
- Access and request a copy of your personal information.
- Request correction of inaccurate or incomplete personal information.
- Request erasure of your personal information.
- Object to the processing of your personal information.
- Request restriction of processing of your personal information.
- Request data portability of your personal information.
- Withdraw consent at any time where processing is based on consent.
- Lodge a complaint with a supervisory authority.
To exercise these rights, please contact us in writing using the contact details provided below.
Cookies and Other Tracking Technologies
Our online platform uses cookies and similar technologies. You can set your browser to refuse all or some browser cookies, or to alert you when websites set or access cookies. If you disable or refuse cookies, please note that some parts of our site may become inaccessible or not function properly.
Third-Party Links
Our site may contain links to third-party websites, products, or services. This privacy policy does not apply to the practices of third parties. We are not responsible for the privacy practices or content of third-party sites. We encourage you to read the privacy policies of any third-party site you visit.
Children's Privacy
Our online platform is not intended for individuals under the age of 16. We do not knowingly collect personal information from children. If you are a parent or guardian and believe your child has provided us with personal information, please contact us using the details below, and we will take steps to remove that information from our systems.
Changes to this Privacy Policy
We may update this privacy policy from time to time. We will post the revised policy on this page. We encourage you to review this policy periodically to stay informed about how we are protecting the information we collect.
Contact Information
If you have any questions or concerns about this privacy policy or our data practices, please contact us in writing at:
Northstar Vehicle Services
5000 Argentia Road, Suite #205
Mississauga, Ontario
L5N 2K1
Canada